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What Governs Your Account on motplay

These legal terms set out how motplay operates, what you agree to when you open an account, and how access is determined by your local law and eligible region.

Bangladesh-focused termsWallet-linked accountsJurisdiction-dependent accessLive casino and slots
motplay What Governs Your Account on motplay
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

Motplay collects only the data needed to operate your account — your contact details, payment wallet identifiers like your bKash or Rocket number, and session activity. We do not sell your data to third parties. Cookies on this site track session state and preference settings only; you can manage cookie behaviour through your browser. If you want to request a copy of your data or ask us to delete it, contact support with your account ID and the request type. We aim to respond to data requests within a reasonable time as required under applicable law.

Data Retention Account data is retained for as long as your account is active and for a period after closure as required by applicable regulations in your region.
Cookies Session and preference cookies only — no third-party ad tracking cookies are placed without your consent. Manage this in your browser settings at any time.
Payment Security Wallet numbers for bKash, Nagad, and Rocket are stored in encrypted form. We never display your full wallet number back to you after registration.
Data Requests To request access, correction, or deletion of your account data, contact support with your registered email and account ID. We handle these through our Bangladesh support team.
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about these terms, want to flag a concern, or need to request a change to your account data, our support team handles legal and account queries directly. Contact us before taking any external action — most issues are resolved faster through direct communication.

Live Chat Start a chat from your account dashboard for questions about terms, wallet verification, or account status. Responses are handled by our Bangladesh support team.
Email Support Send detailed legal or account queries to our support address. Include your registered bKash or Nagad number so we can locate your account quickly.
Account Help Centre Browse policy articles in the Help Centre for answers on eligibility, data requests, and wallet-linked account rules without waiting for a reply.

Common Questions About These Terms

Here are the questions our users ask most often about eligibility, data, and account rights. If your question is not here, contact our support team directly.

Eligibility depends on whether online gaming is permitted under the laws applying to your location. Check your local regulations before registering. We cannot confirm eligibility on your behalf.

Yes. Withdrawals return to the same bKash number used for your deposit. The wallet must be registered in the same name as your motplay account, and we verify this before processing.

A mismatch between your Nagad wallet holder name and your registered account name will pause your withdrawal. Contact support with your account ID to resolve the verification step.

Contact our support team with your registered email address and account ID. State that you are making a data access request, and our Bangladesh support team will handle it directly.

Yes. Submit a deletion request through support. Note that some data may be retained for a period after closure where required by applicable law, which we will explain when we process your request.

We notify you through your registered contact method before material changes take effect. Continuing to use your account after the notified date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.